A unified social inbox for teams that want one clear place to work.
Agent Jelly brings customer conversations into one workflow so your team can assign, review, and reply without jumping between tools.
What makes it useful
It reduces tab switching, keeps follow-up visible, and makes it easier to route complex conversations to the right person.
Tabs, logins, and scattered ownership make it easy to miss messages.
Inbox automation should stay aligned with team roles and account permissions.
Connect channels
Add the supported social accounts for the workspace.
Assign ownership
Route conversations to the right teammate.
Use draft replies
Keep the first response review-first when needed.
Follow up consistently
Bring waiting leads and unresolved cases back into view.
Safety-first by design.
Inbox automation should stay aligned with team roles and account permissions.
FAQ
The product is positioned for Instagram workflows.
Yes. Pause controls exist so humans can take over when needed.
Yes. It is intended to keep both support and sales conversations visible.
Related pages
Bring every active conversation into one workflow.
Agent Jelly is designed to help teams respond faster without pretending that every message should be sent automatically.